PRIVACY POLICY

Pioneer Motors WLL

Website Terms and Privacy Policy

Pioneer Motors WLL (“Pioneer Motors”, “we”, “us” or “our”) is the authorized distributor of XPENG vehicles in the State of Qatar, and we are committed to protecting the privacy of visitors to our website. This Website Terms and Privacy Policy (the “Policy”) governs your access to and use of our website. By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

  1. Scope and Applicability

This Policy applies to:

  • All visitors and users of our website;
  • Any online services, tools, calculators, forms, registrations, orders, or inquiries made through the website; and
  • Any personal data collected online through the website.

This Policy does not apply to information collected offline or through channels other than this website, unless expressly stated.

  1. Consent

By accessing or using our website, submitting information, creating an account, placing an order, or communicating with us, you:

  • Consent to the collection, use, processing, storage, and disclosure of your personal data as described in this Policy; and
  • Agree to comply with these Website Terms and all applicable laws of the State of Qatar.

If you do not agree with this Policy, you must discontinue use of the website immediately.

  1. Eligibility and Use of Website

You may use the website only if you:

  • Are at least 18 years of age;
  • Are legally capable of entering into binding agreements; and
  • Use the website solely for personal and lawful purposes.

Commercial use of the website is prohibited unless expressly authorized by us. We reserve the right to suspend or refuse access or orders where we suspect misuse or commercial exploitation.

  1. Data Controller

Pioneer Motors is the controller of personal data collected through this website. We determine the purposes and means of processing such data. For any questions regarding this Policy or our processing of personal data, please contact us using the details in Clause 23.

  1. Information We Collect

5.1 Personal Data Provided by You

We may collect personal data including, but not limited to:

  • Full name;
  • Email address;
  • Telephone number;
  • Address;
  • Company name (if applicable);
  • Identification and KYC documents;
  • Payment-related and transaction details;
  • Communications sent to us (including messages and attachments);
  • Your Vehicle information, your service history;
  • Any other information voluntarily provided by you.

5.2 Log Files

Like most websites, We automatically collect certain information when you visit our site. This may include your IP address, browser type, Internet Service Provider (ISP), date and time of your visit, the pages you view, and how you navigate through the site. This information does not identify you personally and is used to help us understand website traffic, improve site performance, and provide better user experience.

  1. Use of Personal Data

We use personal data for the following purposes:

  • Operating, maintaining, and improving our website;
  • Processing inquiries, registrations, orders, and transactions;
  • Customer administration and after-sales services;
  • Marketing, promotions, co, and product updates (subject to your consent);
  • Fraud prevention, compliance, and security;
  • Legal and regulatory compliance;
  • Conducting customer satisfaction assessments and service quality evaluations;
  • Understanding user preferences, interests, and interactions to enhance products, services, and website functionality;
  • Developing aggregated analytics and internal reports based on user behavior.
  1. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent, where expressly obtained;
  • Performance of a contract or steps taken at your request prior to entering into a contract;
  • Our legitimate business interests, provided such interests do not override your fundamental rights and freedoms;
  • Compliance with legal and regulatory obligations.

Personal data may be processed manually or through automated systems and may be communicated through various channels, including electronic communications, telephone, messaging services, online platforms, and other lawful means related to the purposes described in this Policy.

  1. Marketing and Promotional Activities

We may use your data, directly or through authorized third-party service providers, to:

  • Send marketing communications;
  • Deliver targeted advertising;
  • Invite you to participate in promotions, surveys, or events.

Where required by law, we will obtain your explicit consent before sharing your personal data with third parties for their independent marketing activities. You may withdraw such consent at any time without affecting prior lawful processing.

Third-party advertising partners may use cookies, JavaScript, or web beacons in their advertisements displayed on our website. These technologies automatically receive your IP address and are used to measure advertising effectiveness and personalize content.

We do not have access to or control over cookies used by third-party advertisers. We may use collected data, either ourselves or with trusted third-party partners, to deliver relevant marketing communications and advertisements. Cookies and similar technologies may be used as described in this Privacy Policy.

We may invite you to participate in surveys, promotions, contests, or events. Participation is voluntary, and any personal information you provide may be shared with co-marketing partners where applicable.

  1. Cookies and Web Beacons

We use cookies and similar technologies to:

  • Enhance website functionality and user experience;
  • Remember user preferences;
  • Analyze website usage and performance.

Our website uses cookies to store visitor preferences and track pages visited. This information helps us optimize user experience by customizing website content based on browser type and other information.

For more general information about cookies, please refer to our Cookies Policy.

  1. Sharing and Disclosure of Data

We may share personal data:

  • With our affiliates, authorized dealers, agents, and service providers;
  • With advertising partners, subject to applicable law;
  • With governmental or regulatory authorities where required by law;
  • To protect our legal rights, prevent fraud, or ensure safety.

Where personal data is transferred outside the State of Qatar, we ensure that appropriate contractual, technical, or organizational safeguards are implemented to protect such data, even where the destination country does not provide an equivalent level of protection.

  1. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, availability, or privacy practices of such websites. You should review their respective privacy policies before providing any information.

  1. User-Generated Content

If you submit reviews, comments, or other content:

  • You are solely responsible for such content;
  • You grant us a non-exclusive, royalty-free right to use, reproduce, and publish it;
  • We reserve the right to edit, moderate, or remove content at our discretion.

Confidential or personal information should not be posted publicly.

  1. Intellectual Property

All content on the website, including text, images, logos, graphics, videos, software, and trademarks, is owned by or licensed to Pioneer Motors and protected by applicable intellectual property laws.You may not reproduce, modify, distribute, or commercially exploit any content without our prior written consent.

  1. Prices, Products, and Disclaimer
  • All prices are displayed in QAR and may be subject to taxes and statutory charges.
  • Products and vehicles displayed constitute an invitation to offer only.
  • Product images and specifications may vary, and availability is not guaranteed.
  • Calculators and estimates are provided for informational purposes only and are not binding.

Final pricing and terms are confirmed only upon execution of a formal sale agreement.

  1. Disclaimer and No Warranty

The website is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

  1. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your misuse of the website or breach of this Policy.

  1. Data Protection Rights

Your personal data is processed in accordance with Qatari Law No. 13 of 2016 concerning the Protection of Personal Data and, where applicable, the GDPR.

You have the right to:

  • Access your personal data;
  • Request correction or deletion;
  • Object to processing for marketing;
  • Request data portability;
  • Restrict or suspend processing where applicable;
  • Withdraw consent where applicable;
  • Object to profiling or automated processing;
  • Lodge a complaint with the competent supervisory authority if you believe your personal data has been processed unlawfully.

Exercise of these rights may be subject to verification of identity and applicable legal limitations. To exercise these rights, please contact us.

  1. Children’s Privacy

We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us, and we will take appropriate steps to remove it.

  1. Protection and Security

We implement appropriate technical and organizational measures to protect personal data. However, no internet transmission is completely secure, and we cannot guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials and for ensuring their own systems are secure.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, or reporting requirements. Where processing is based on your consent, personal data will be retained until such consent is withdrawn, unless longer retention is necessary to protect our legitimate interests or comply with legal obligations. Data collected through cookies and similar technologies will be retained in accordance with our cookie settings and applicable policies.

  1. Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page and take effect upon publication.

  1. Governing Law and Jurisdiction

This Policy is governed by and construed in accordance with the laws of the State of Qatar. The courts of Qatar shall have exclusive jurisdiction over any disputes.

  1. Contact Us

If you have any questions or requests regarding this Policy, please contact us at:
PIONEER MOTORS WLL – XPENG Qatar
[email protected]